Mission Statement & Core Values
“To be the country's leading independent electric delivery company, providing 'best in class' efficient, reliable and innovative service to our customers.”
We will always strive to be first in every metric by which we judge ourselves. Second best is never acceptable.
We can only succeed in our Mission by working together and relying on each other, both internally and externally with our customers and stakeholders.
Respect for the Individual
Above all else and in every situation, we will always respect the inherent worth of the people who work here and the customers we serve.
We will build an electric delivery grid for the 21st Century that will utilize new technologies and management techniques.
We are entrusted with managing our portion of the Texas electric grid, which underpins our economy and the communities we serve. We will approach all stakeholders with respect, openness, and an awareness of our obligation to provide our customers with the best service possible.